23 Mar

Mining and Infrastructure: Modern Solutions Transforming Industry

Mining and Infrastructure: Modern Solutions Transforming Industry

Mining and infrastructure projects form a key part of the Australian economy, representing hundreds of millions of dollars of investment and thousands of jobs across the country. Projects such as WestConnex promise to deliver hundreds or thousands of jobs over a period of years or even decades, and new mining developments contribute billions to the economy and fuel the importance of the Australian market for foreign industry. In actual fact, the minerals and resources industry alone accounts for more than six per cent of the Australian economy, and the industry averages an investment of approximately $121 billion per year1. In 2011, Infrastructure Australia2 reported that a total of roughly $187 billion was derived from infrastructure …

18 Jun

Annual Wage Review could mean cost pressure for businesses

Annual Wage Review could mean cost pressure for businesses

Businesses are faced with cost pressure on a regular basis, so any increase to the national minimum wage is likely to mean cost pressure. On June 2, the Fair Work Commission awarded such an increase – granting a 2.5 per cent jump in the national minimum wage. This is an increase of $16 per week, and the weekly wage now sits at $17.29 per hour. While this will mean cost pressure for businesses, it’s also an opportunity to take a good look at internal operations and make some practical cost-cutting changes. 1) Minimise your costs New technologies mean many businesses will have the opportunity to effectively reduce costs without a large amount of effort. Smart …

12 Jun

The Print Group Case Study

The Print Group Case Study

It’s a dream of every business owner to find a market that is under-serviced, establish its needs and adopt an all-out approach to give it what it wants. Easy to say; not so easy to do. But The Print Group, a digital print company based in Meadowbrook, near Griffith University south-east of Brisbane, found through circumstance , that they had come across a print market they were perfectly set up to address. Established in 2008, The Print Group is actually the combination of two print companies that Robert and Amanda Churchley acquired, then merged to form the company structure and production infrastructure they really wanted. It included both offset and digital print capabilities, …

23 Apr

Digital connections – uncovering precious memories

Digital connections – uncovering precious memories

Australia’s digital government agenda is at an inflection point. In the first quarter of 2015, the agenda has accelerated rapidly. At the federal government level, this has been boosted by the new Digital Transformation Office (DTO). It is sponsored by the Minister for Communications, Malcolm Turnbull, and the Prime Minister, Tony Abbott. The goal: by 2017, all major federal government transactions will be delivered digitally. Australia is following the UK and the USA’s digital government lead. The citizen experience is rightly being placed front and centre in “a relentless focus on the needs of the user”. The newly released Digital Service Standard & Design Guide provide the design criteria for the 500-day sprint …

11 Mar

Let Customers Choose the Channel!

Let Customers Choose the Channel!

Too often brands start with the wrong question: “which channel shall we engage our customers on?” The real question is: “what channels do our customers want to engage us on?” The answer to that question varies depending on both the customer and the type of engagement and therefore brands – particularly Insurance brands – need to be flexible enough to engage on a range of different channels – consistently and within the etiquette boundaries of each. Every customer is unique and in their journey through the various touchpoints with a brand could require engagement on many different channels. Pushing your customers into inappropriate or inconvenient avenues for conversation will aggravate them and weaken …

23 Oct

Ways insurers can tune into your customers wave length

Ways insurers can tune into your customers wave length

For many years, large companies have been pushing customers down the customer service channel that best suits them, not the customer. Insurers have been as guilty of this as banks, airlines and telcos. But in an age of social media when the customer’s voice is so much more powerful suddenly, this cannot continue. Insurers must move with the times and adapt to a multichannel service environment so they can tune into the customers’ needs and be where THEY want to have the conversation, and not the other way around. In my last two posts, I spoke about how to move your marketing environment to a Personalised footing where you have a direct and …

13 Oct

The Power of Print

The Power of Print

In today’s always-on, digital world, it’s refreshing to learn that hundreds of graphic communications and marketing professionals celebrated print by participating in Print Media Centr’s “International Print Day” on Wednesday, Oct. 8. Dubbed “international” with the objective to trend worldwide, Print Media Centr wanted to remind those not in the industry that print is everywhere – even in social media timelines. Participants took to their social channels to provide education and information on the global print and integrated marketing community through 24-hour open knowledge sharing, using the hashtag #IPD14. XMPie knows that print is alive and thriving like never before! In fact, there is a renewed focus on print’s relevance: hardcopy books are …

27 Aug

Disruptive technology in Insurance – who is driving the autonomous car?

Disruptive technology in Insurance – who is driving the autonomous car?

This post is from guest contributors Brad Whatman, Senior Solution Analyst at Fuji Xerox Australia. Insurance companies are being faced with a wave of disruptive technologies that will impact the way they provide policies and issue claims to consumers. These technologies range from wearable devices which will allow insurers to gather lifestyle and health data to Google’s self-driving car, which raises an issue for insurers and the wider community around who is at fault when a motor accident occurs. All of these technologies pose challenges to current operations and insurers around the world are pondering what these disruptive technologies mean for them. Wearable devices With the current focus on big data in the …

15 Jul

The Case for E-Government in Australia

The Case for E-Government in Australia

By Anthony Cogswell, Executive General Manager, Fuji Xerox Australia It’s no secret that the Government wants to reduce the budget deficit and wastage. In fact, more than 70 government agencies are due to be downsized, merged, or abolished as part of the latest budget. At the same time though, Australia appear to be lagging in innovation, especially in technology. According to the ABS’ most recently-released figures, less than half of Australian businesses are currently engaging in some form of innovative activity. This begs the question: could there be a way to lower government costs and boost technological innovation at the same time? The answer may lie in e-Government services. By adopting an online-first …

Read more Posted in: All, News, Solutions
Tags:
4 Jul

Barriers to Utilising Data in Private Health Insurance

Barriers to Utilising Data in Private Health Insurance

This post is from guest contributor Emma Morgan, Industry Marketing Manager – Banking, Finance and Insurance at Fuji Xerox Australia. The private health insurance industry faces several challenges that inhibit its ability to address customer concerns, according to leading authorities in the field. At a breakfast briefing hosted by the Australian Information Industry Association (AIIA) on June 27, speakers from Medibank and Ernst & Young pointed out that effective data collection and retention offered significant opportunities for the industry to streamline health initiatives, but privacy concerns have hindered progress in their development. The need for investment in big data is well established and understood by the private health insurance industry. The better use …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

Featured bloggers

Featured videos

popular tags