8 May

Business Essentials 101: Customer Satisfaction

Business Essentials 101: Customer Satisfaction

The evolution of technology has made consumer desires easily attainable. In 2015, Business Insider reported that consumers no longer expect to wait longer than 4-7 minutes on sales and service responses from a business they chosen to work with. Today’s On-Demand Economy is revolutionising the commercial behavior of consumers around the globe. Early adoption to e-mail, SMS, social, and other online channels has fostered the need for fast, simple, and efficient experiences. Consumers want information that is always on – anytime, anywhere. From a business standpoint, there’s a need for technology that empowers companies to fulfill consumer demand immediately – opening doors in real-time. Smart Work Gateway knows that, in your customer’s eyes, …

1 May

Business Essentials 101 – Flexible Working

Business Essentials 101 – Flexible Working

Times and technology are rapidly changing. With the adoption of new mobile, collaborative technologies and flexible delivery through cloud applications, organisations wanting to meet their business objectives need to stay in tune with the changing landscape. As workplaces become more flexible and communications more mobile, the concept of office is becoming more abstract. Limited connectivity and delayed response times are concerns of the past. It’s hard to compete with the simplicity of searching for a document name on your computer and seeing it within seconds.   Workplace flexibility is more than a “perk”   It’s a strategic approach that empowers employee to do their jobs more efficiently from anywhere without feeling “out of …

27 Apr

Pioneering a Smarter Way of Working—and Living

Pioneering a Smarter Way of Working—and Living

It’s often said that businesses should focus on tailoring products and services to meet the highly individual needs of the end consumer. These days, that concept is being revolutionised to include tailoring of workspaces and workflows to suit highly individual employee needs.. The fact is, as the marketplace becomes increasingly fast paced and more complex, businesses that can give their employees maximum flexibility and support in such an environment are the best placed to succeed. This is exactly where our new concept—the Smart Work Gateway (SWG)—enters the picture. The idea behind it is simple: Support your employees’ diverse work styles so they can perform to their best. With SWG, your business can create a …

28 Mar

Meet the face of your digital workforce

Meet the face of your digital workforce

Gone are traditional offices occupied by employees during regular work hours. Digital workspaces powered by technologies are contributing to a digital workforce, leading to increased productivity, cost savings and more mobile and agile workers. But what defines a digital workforce? A digital workforce leverages the capabilities of technologies to perform their duties any time and anywhere. From virtual and global collaboration to adopting a disperse team and even the reengineering of monotonous work using cognitive technologies, the digitisation of the workforce is redefining ways of working. Furthermore, this integration enhances collaboration and knowledge sharing, which helps improve productivity by connecting expertise with work. It also empowers workers to have better control of how …

16 Mar

Protecting your mobile workforce from cyber attacks

Protecting your mobile workforce from cyber attacks

Mobile devices are empowering employees to be more productive than ever before. However, they also expose organisations to cyber attacks by putting massive amounts of company data at risk. Instances such as accessing unsecure Wi-Fi networks with personal devices, ignoring mobile security updates and using unapproved apps and devices open up new opportunities for cyber attacks. Ponemon Institute’s 2016 Cost of Data Breach report revealed that when it comes to the biggest threats to endpoint security, IT and IT security practitioners point to mobile-related threats. The most frequently cited threat? “Negligent or careless employees who do not follow security policies”. It is thus imperative to devise a cyber security strategy to guard against …

15 Mar

How to develop a workflow assessment plan

How to develop a workflow assessment plan

Three steps to digitising document workflows   Digitising document workflows is a key facet of any digital transformation strategy. Besides helping employees become more productive by reducing menial tasks, it also speeds up decision making by unlocking the data that would otherwise be tightly-coupled in paper documents. While the benefits of digitising workflows are clear, how can organisations go about it, especially if existing business processes may not even be documented in the first place? The answer starts with a workflow assessment plan, which should cover three main phases: mapping processes, identifying bottlenecks and optimising workflows.   Mapping processes   This may be time-consuming and tedious, but it’s a critical step in any workflow assessment …

13 Mar

How small businesses can make use of big data

How small businesses can make use of big data

Big data has helped large organisations from governments and airlines to global logistics firms solve their most pressing issues, but the same cannot be said for small and medium-sized enterprises (SMEs). In fact, many SMEs have similar big data needs and are increasingly aware of the benefits of using big data to drive faster and more accurate decisions. So, what’s stopping SMEs from taking advantage of big data? The lack of expertise and seemingly complex interfaces of analytics software was one factor. That’s on top of the time and effort required to extract, transform and load large amounts of data from multiple sources into computer systems, before presenting the data visually. Today, with …

2 Feb

Is your digital transformation strategy up to scratch?

Is your digital transformation strategy up to scratch?

As crucial as physical documentation remains for some businesses, there’s no getting around the fact that digital transformation marches on unabated. In order to keep up with the modern operating environment, experts believe that shifting away from paper processes is more important than ever. “Reducing paper use has a tangible impact on business, from improved customer service to increased productivity,” says John Mancini, president of the Association for Information and Image Management (AIIM)[1]. “Business-at-the-speed-of-paper simply isn’t compatible with the modern digital enterprise and while we can’t eliminate paper altogether, we can all be much smarter about using less.” With sentiments like that, smart organisations looking to transition to a more modern document strategy …

2 Feb

5 must-have innovations for your next printing device

5 must-have innovations for your next printing device

Policies designed to make life easier for small businesses across the nation were outlined by Federal Treasurer Scott Morrison in his Budget announcement speech last year. These were reduced business taxes and simplified stock trading rules, GST accounting and PAYG arrangements. Each are helpful initiatives, likely much appreciated by many Australian companies. The policy that’s making more of an immediate difference than any other, however, is the expansion of immediate tax deductibility for asset purchases costing less than $20,000. The  2015 policy was first put in place for businesses with annual turnover of up to $2 million, but the revamped 2016 version opened up to those with turnover up to $10 million. “The extension of the …

30 Jan

Managed print services helping educators move forward

Managed print services helping educators move forward

When it comes to streamlining workflows in the education sector, there are few areas as ripe for improvement as the document and imaging departments. In primary, secondary and tertiary education, vast quantities of paperwork need to be distributed between departments, students, teachers and administrators. The Australian Bureau of Statistics (ABS) notes that there are over 3.7 million students enrolled in schools across the nation, while university enrollments make up a further 1.3 million according to the Australian Education Network. With so many people participating in the education sector, obviously managing certain systems can become pretty hectic.   Managed print services growing in popularity   To cope with often demanding print solutions, many organisations …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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