Insurance companies are shifting towards becoming more customer centric. As a result, the insurance industry is growing increasingly dependent on capable and reliable services – that can help to build stronger customer relationships.
This can be accomplished through the use of new technologies and processes. In doing so, these companies can reduce the cost required to service customers.
Let’s take a closer look and explore where exactly change can be implemented using effective insurance industry services from Fuji Xerox.
A study conducted in 2012 by Echo for American Express found that 40 per cent of a surveyed 1,000 Australians thought their customer service experiences did not meet expectations.
So, what’s available to create more effective customer service within insurance companies?
Fuji Xerox can help insurance companies to design and implement new processes and provide supporting technologies in the areas of:
- Claims processing
- New business acquisition
- Corporate services
What’s more, customer communications across multiple channels can be consolidated, helping to streamline how valuable information is delivered.
Implementing new processes along with supporting technologies can improve claims processing and new business acquisition, thus driving customer satisfaction.
Back office operations
While a significant focus is required on the customer-facing side of insurance operations, it’s also important to turn to back office operations. Why? Because non-core activities could be sucking up valuable time and financial resources.
Services such as managed print services and document supply chain management from Fuji Xerox can play a critical role in freeing up resources. Essentially, insurance companies can refocus on what matters – customers.
Customer satisfaction and back office operations are just two areas where noticeable improvements can be seen when working with Fuji Xerox.
Get in touch with the friendly team at Fuji Xerox today if you’d like to find out more about bringing improvements to insurance operations.