Have you deployed effective insurance services?
30 Jan

Have you deployed effective insurance services?

Insurance companies are shifting towards becoming more customer centric. As a result, the insurance industry is growing increasingly dependent on capable and reliable services – that can help to build stronger customer relationships.

This can be accomplished through the use of new technologies and processes. In doing so, these companies can reduce the cost required to service customers.

Let’s take a closer look and explore where exactly change can be implemented using effective insurance industry services from Fuji Xerox.

Customer satisfaction

A study conducted in 2012 by Echo for American Express found that 40 per cent of a surveyed 1,000 Australians thought their customer service experiences did not meet expectations.

So, what’s available to create more effective customer service within insurance companies?

Fuji Xerox can help insurance companies to design and implement new processes and provide supporting technologies in the areas of:

What’s more, customer communications across multiple channels can be consolidated, helping to streamline how valuable information is delivered.

Implementing new processes along with supporting technologies can improve claims processing and new business acquisition, thus driving customer satisfaction.

Back office operations

While a significant focus is required on the customer-facing side of insurance operations, it’s also important to turn to back office operations. Why? Because non-core activities could be sucking up valuable time and financial resources.

Services such as managed print services and document supply chain management from Fuji Xerox can play a critical role in freeing up resources. Essentially, insurance companies can refocus on what matters – customers.

Customer satisfaction and back office operations are just two areas where noticeable improvements can be seen when working with Fuji Xerox.

Get in touch with the friendly team at Fuji Xerox today if you’d like to find out more about bringing improvements to insurance operations.

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About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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