13 Mar

How small businesses can make use of big data

How small businesses can make use of big data

Big data has helped large organisations from governments and airlines to global logistics firms solve their most pressing issues, but the same cannot be said for small and medium-sized enterprises (SMEs). In fact, many SMEs have similar big data needs and are increasingly aware of the benefits of using big data to drive faster and more accurate decisions. So, what’s stopping SMEs from taking advantage of big data? The lack of expertise and seemingly complex interfaces of analytics software was one factor. That’s on top of the time and effort required to extract, transform and load large amounts of data from multiple sources into computer systems, before presenting the data visually. Today, with …

22 Jul

Using Print Management reporting and analysis to cut costs

Using Print Management reporting and analysis to cut costs

For the majority of SMBs, office printing is an integral business function with costs that can quickly spiral out of hand. Whether it’s to produce mailers for customer loyalty programs, reports for weekly management meetings, or memos for employee policy updates, businesses still need to print documents even if they’re operating in a clearly digital age. However, just like virtually every business function today, office printing has become enormously complex, and as a consequence, surprisingly expensive. With the number of print outputs, printing equipment, printing software, and printing platforms growing exponentially, SMBs are scrambling to manage a variety of issues that have an impact on cost:  device usage, equipment maintenance, staff training, paper …

11 Jul

How to reduce your company’s costs with big data

How to reduce your company’s costs with big data

Employing the use of big data in the workplace enables companies to boost productivity while maximising cost savings. Understanding trends can help to reduce output costs that stem from unnecessary printing wastage. In a world where knowledge is indeed power, the ability to follow and predict trends not only increases operational efficiency, but also curbs the need for unnecessary spending. With that, big data becomes an increasingly valuable asset within almost any field. Simply put, big data utilises software tools that track, process, and observe happenings in real-time, then organises the plethora of information gathered in order to analyse and predict future behaviour. This allows for smarter management decision-making in response to observed …

15 Apr

How 3 companies are managing Big Data

How 3 companies are managing Big Data

The importance of data collection appears undisputed in the age of digital. Rather than drowning in data, today’s challenge is how to turn vast amounts of information into meaningful data sets. This may sound simple however the task is complex. In daily terms, Big Data is defined as a large amounts of information experienced by a business; specifically where structured and unstructured data. Merging company information (structured) with public sources (unstructured) is where Big Data potential becomes valuable. It’s not the volume of the data that’s important but the analysis. When unstructured data is superimposed upon our structured data, through analytics software, we can discover startling insights on how to best target our …

27 Mar

Digital Disruption – The Evolution Of The Personalised Insurance Model

Digital Disruption – The Evolution Of The Personalised Insurance Model

Perpetual disruption in the modern era of the Internet of things, wearable technology and social media mean that the Insurance industry must be agile enough to be in a permanent state of innovation and change – meeting each individual customer’s personalised needs quickly and in a manner that suits them. This was the conclusion of the recent FST Media 9th Annual Technology and Innovation – the Future of Insurance Conference in Sydney. Traditionally, the Insurance model saw Actuaries designing commercially robust insurance products and packaging them for as many customers as possible. It was based on a range of fairly static data feeds and a marketing model that played on people’s insecurities and …

3 Nov

The CMO-CIO Axis is crucial to every organisation’s success

The CMO-CIO Axis is crucial to every organisation’s success

Traditionally, in most organisations, the Chief Information Officer (CIO) and the Chief Marketing Officer (CMO) have been at loggerheads, endlessly butting heads over conflicting agendas, resources and goals. But as both roles evolve, increasingly there must be an outbreak of peace between these two roles as fate causes them to be unprecedentedly inter-dependent. In the days of on-premise computing over the past two decades, the CIO’s role was seen as one of “keeping the lights on”. The role was a pressured one as they addressed the difficult task of delivering new and up-to-date technology services to the business while at the same time stripping out cost. All the while, marketing was ever-hungry for …

10 Oct

5 steps to Personalised engagement of Insurance customers

5 steps to Personalised engagement of Insurance customers

All the focus on Personalisation is usually on the front end, but without robust and well-engineered back-end processes, a Personalised customer experience will break down. A broken promise on Personalisation will cause far more brand damage than not attempting it at all. But the rewards of such a model make the challenge of building it more than worthwhile. In my last post we applied the principles of Design Thinking to establishing what the Insurance customer might want their experience to be. Through that process, we identified a number of services and experiences that the next-generation Insurance provider should be trying to build for their customers. These were: ● A CHOICE of channels on …

27 Aug

Disruptive technology in Insurance – who is driving the autonomous car?

Disruptive technology in Insurance – who is driving the autonomous car?

This post is from guest contributors Brad Whatman, Senior Solution Analyst at Fuji Xerox Australia. Insurance companies are being faced with a wave of disruptive technologies that will impact the way they provide policies and issue claims to consumers. These technologies range from wearable devices which will allow insurers to gather lifestyle and health data to Google’s self-driving car, which raises an issue for insurers and the wider community around who is at fault when a motor accident occurs. All of these technologies pose challenges to current operations and insurers around the world are pondering what these disruptive technologies mean for them. Wearable devices With the current focus on big data in the …

4 Jul

Barriers to Utilising Data in Private Health Insurance

Barriers to Utilising Data in Private Health Insurance

This post is from guest contributor Emma Morgan, Industry Marketing Manager – Banking, Finance and Insurance at Fuji Xerox Australia. The private health insurance industry faces several challenges that inhibit its ability to address customer concerns, according to leading authorities in the field. At a breakfast briefing hosted by the Australian Information Industry Association (AIIA) on June 27, speakers from Medibank and Ernst & Young pointed out that effective data collection and retention offered significant opportunities for the industry to streamline health initiatives, but privacy concerns have hindered progress in their development. The need for investment in big data is well established and understood by the private health insurance industry. The better use …

31 May

“Human Analytics” and tomorrow’s workspace

“Human Analytics” and tomorrow’s workspace

Big Data is already helping tackle many “macro” problems, from deciphering previously-invisible industry trends to optimising services that directly impact on citizens’ quality of life. Could it also impact every individual’s understanding of themselves? In order to reach maximum effectiveness, the workplace of tomorrow will likely track our everyday interactions to at least some degree. Sensor data, across areas including indoor location sensing, movement patterns, eye tracking, and voice tones, can help us better understand how we behave – from our walking patterns within an office, the way in which we pick out certain words in documents, down to the way our tone changes given the location or scenario. And the more we …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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