8 May

Business Essentials 101: Customer Satisfaction

Business Essentials 101: Customer Satisfaction

The evolution of technology has made consumer desires easily attainable. In 2015, Business Insider reported that consumers no longer expect to wait longer than 4-7 minutes on sales and service responses from a business they chosen to work with. Today’s On-Demand Economy is revolutionising the commercial behavior of consumers around the globe. Early adoption to e-mail, SMS, social, and other online channels has fostered the need for fast, simple, and efficient experiences. Consumers want information that is always on – anytime, anywhere. From a business standpoint, there’s a need for technology that empowers companies to fulfill consumer demand immediately – opening doors in real-time. Smart Work Gateway knows that, in your customer’s eyes, …

13 Mar

How small businesses can make use of big data

How small businesses can make use of big data

Big data has helped large organisations from governments and airlines to global logistics firms solve their most pressing issues, but the same cannot be said for small and medium-sized enterprises (SMEs). In fact, many SMEs have similar big data needs and are increasingly aware of the benefits of using big data to drive faster and more accurate decisions. So, what’s stopping SMEs from taking advantage of big data? The lack of expertise and seemingly complex interfaces of analytics software was one factor. That’s on top of the time and effort required to extract, transform and load large amounts of data from multiple sources into computer systems, before presenting the data visually. Today, with …

29 Jan

K-12 Education Customer Experience – A Real World Example

K-12 Education Customer Experience – A Real World Example

Customer experience is a concept often talked about in a commercial context but is not discussed as often in the context of K-12 Schools. Customer experience is not only the experience of the student but also the experience of the parent in their journey through the education lifecycle. The increased convenience of digital customer experiences outside of the education industry (e.g. online shopping, eTax) is driving demand and customer expectation for Schools to deliver similar experiences to those they encounter from digitally advanced industries. Students and parents both want new and more convenient channels to be able to interact with the School. This also has a flow on effect to school support staff …

11 Oct

Tips for successfully executing a customer experience strategy

Tips for successfully executing a customer experience strategy

Fuji Xerox Australia recently hosted a meeting of the minds on how organisations are tackling the implementation of their customer experience strategies.   What was evident in the discussions was that most of the challenges associated with successful implementation of a customer experience strategy are quite similar amongst organisations. However, one particular challenge prevailed which was that of people.  If culture is the sum total of people’s attitudes and behaviours, and person to person interactions have the biggest impact on a customer’s perception of their experience with your business, then “people” can often be the biggest challenge to executing your customer experience strategy successfully. On the day two key factors were identified as …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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