31 Aug

Modernising your healthcare environment

Modernising your healthcare environment

Modernising your healthcare environment The Australian Digital Health Agency has set the strategy to create “safe, seamless and secure: evolving health and care to meet the needs of modern Australia.” This will drive the need for digital transformation across healthcare providers. What is digital transformation? The whitepaper, The Journey of Digital Transformation, notes that digital transformation is a complete change in the way that organisations conduct business, it is a change in people, process and technology with the aim of becoming more engaging, more efficient and more sustainable. While this may sound overwhelming, you do not need to transform everything at once, specific areas that you feel would benefit the most from digitalisation …

2 Feb

Is your digital transformation strategy up to scratch?

Is your digital transformation strategy up to scratch?

As crucial as physical documentation remains for some businesses, there’s no getting around the fact that digital transformation marches on unabated. In order to keep up with the modern operating environment, experts believe that shifting away from paper processes is more important than ever. “Reducing paper use has a tangible impact on business, from improved customer service to increased productivity,” says John Mancini, president of the Association for Information and Image Management (AIIM)[1]. “Business-at-the-speed-of-paper simply isn’t compatible with the modern digital enterprise and while we can’t eliminate paper altogether, we can all be much smarter about using less.” With sentiments like that, smart organisations looking to transition to a more modern document strategy …

24 Oct

How can Digital Transformation impact Customer Care?

How can Digital Transformation impact Customer Care?

Digital transformation is about adapting with the times and using technology to transform the way we work, and more importantly the way we engage our customers. Small is big Digitising paper workflows may seem like such a small and basic change, but it makes a major impact. Our research shows that 60% of employee time is spent working with documents and 15% of an organisation’s revenue is spent creating, managing and distributing documentation. Because digital transformation increases efficiency and productivity, it frees up the organisation to focus on what really matters—serving customers well. These are some key ways digital transformation can help your SMB shift from being product-centric to customer-centric. Efficiency Digitising documents …

9 Jun

How to begin Digital Transformation at School – after EduTech

Pam Fleming
Customer & Market Insights
How to begin Digital Transformation at School – after EduTech

No school is equal… Every Transformation is different   In all our time in working with schools it has become increasingly clear that no school is the same. Every school has different goals, different challenges and different priorities. That being said, all go through a remarkably similar process to tackle digital transformation, albeit with different processes and outcomes in mind. Last week at Edutech 2016 we presented the four, “not too simple” steps toward digital transformation to which just about any school can relate.  The reason I say they are “not so simple” is that at first glance it looks like a sensible linear approach to start digitising data and automating processes, but …

2 Jun

Step by Step Digital Transformation after EduTech

Pam Fleming
Customer & Market Insights
Step by Step Digital Transformation after EduTech

I loved Edutech this year with exciting presentations about how the digital world can change your brain (Baroness Susan Greenfield) and insights from students who have created their own apps/followers/companies all whilst studying for significant exams. But I was struck by the focus on classroom digital transformation. I do understand that that is where the school’s core business lies but digital transformation in administration is equally important and the flow of data and information between the two business areas is critical for improving student experience and learning outcomes. Imagine that your budding entrepreneur registers for your school and you have captured all that information upfront in your application process. Your teachers can create …

26 May

How Digital Transformation Elevates Education

How Digital Transformation Elevates Education

Digital transformation is a hot topic in any industry as companies pin their hopes in a “transformation” that will deliver efficiencies, cost savings and a better customer experience. Maybe these can be achieved but the reality is outlined in recent research by Accenture and AIIM* which shows that most companies are still largely “traditional” (paper-based processes). In fact that same research from 2015 stated that 15% of interviewed organisations had yet to begin a formal digital transformation journey. Education has a double challenge in running a two speed transformation across the business of education and across the business of administration. Whilst the transformation in the classroom is happening naturally, driven by digital native …

8 Apr

How Next Generation Managed Print Services Enables Digital Transformation

How Next Generation Managed Print Services Enables Digital Transformation

This is a post co-written by guest contributors Emma Morgan, Segment Marketing Manager and Jan Ergen, Presales Consultant at Fuji Xerox Australia. Traditionally Managed Print Services (MPS) has been regarded in the Banking and Finance Sector largely as an avenue to reduce cost. With Xerox research in the US indicating that for most organisations their documents are split roughly fifty-fifty between paper and digital, it is not surprising that there is huge opportunity for driving efficiency in this area. MPS can indeed achieve significant savings, as much as 30 per cent in some cases, much of which can of course be done by increasing the proportion of digital documentation within a business. However, …

27 Mar

Digital Disruption – The Evolution Of The Personalised Insurance Model

Digital Disruption – The Evolution Of The Personalised Insurance Model

Perpetual disruption in the modern era of the Internet of things, wearable technology and social media mean that the Insurance industry must be agile enough to be in a permanent state of innovation and change – meeting each individual customer’s personalised needs quickly and in a manner that suits them. This was the conclusion of the recent FST Media 9th Annual Technology and Innovation – the Future of Insurance Conference in Sydney. Traditionally, the Insurance model saw Actuaries designing commercially robust insurance products and packaging them for as many customers as possible. It was based on a range of fairly static data feeds and a marketing model that played on people’s insecurities and …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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