29 Jan

K-12 Education Customer Experience – A Real World Example

K-12 Education Customer Experience – A Real World Example

Customer experience is a concept often talked about in a commercial context but is not discussed as often in the context of K-12 Schools. Customer experience is not only the experience of the student but also the experience of the parent in their journey through the education lifecycle. The increased convenience of digital customer experiences outside of the education industry (e.g. online shopping, eTax) is driving demand and customer expectation for Schools to deliver similar experiences to those they encounter from digitally advanced industries. Students and parents both want new and more convenient channels to be able to interact with the School. This also has a flow on effect to school support staff …

5 Jan

Digitalisation: The future of IT for business

Digitalisation: The future of IT for business

This post is from guest contributor Melissa Hatzi, Digital Marketing Specialist at Fuji Xerox Australia. You’ve heard the buzzword “digitalisation” being used more frequently in the industry and market. However, it is more than just the future of business – it’s the reality of business, right now. So let’s take a closer look at digitalisation, the difference between digitalisation and digitisation and explore what it can do for your business on the transformation journey.   Understanding digitalisation vs digitisation   These two terms are often used interchangeably but it’s important to note they do in fact mean two different things. Digitalisation is taking paper-based documents, records and process and then transforming them into …

17 Sep

4 great features of DocuWorks 8

4 great features of DocuWorks 8

Managing the seemingly never-ending flow of documents may seem insurmountable for many businesses – whether they’re SMEs or large enterprises. Issues are only compounded when staff need access to documents when they’re outside the office, or a particular set of digital documents needs to be located quickly. So, what’s the solution? A document management system is the answer, such as DocuWorks 8. This tool allows businesses to easily upload and download documents, and even annotate or edit files. However, there are substantial number of other benefits, and here are four of the best. 1. Easy searching and retrieval Moving documents to digital alternatives offers a number of advantages over paper alternatives, especially in terms …

3 Sep

Information Fluidity: The key to achieving more with less

Information Fluidity: The key to achieving more with less

Is it possible to cut costs without sacrificing the user experience? When the need for greater efficiency is growing at a rate faster than a university’s administration budget, drastic measures need to be taken. Plans to transform traditional processes of information-sharing need to be made. Fortunately, it’s actually a lot simpler than it sounds. No-one’s more familiar with the balancing act between cutting costs and improving efficiency – not to mention keeping up with ever-changing technology – than university Finance and Procurement professionals. In order to continue providing a streamlined method of communication for staff, students and alumni, universities need to seek cost-effective ways to communicate that utilise new technology. By embracing new …

25 Aug

5 reasons to invest in document management software

5 reasons to invest in document management software

Document management is often a difficult issue for businesses to tackle, especially when paper storage, security and retrieval are high on the priority list. Thankfully, there’s an answer. Document management software (DMS) can solve the above issues and many more by giving businesses control over information. These are essentially systems designed to manage and track electronic documents, whether created digitally or scanned from paper originals. Let’s take a look at five of the top reasons to invest in these systems. Reduce overhead costs Paper can often add to overhead costs, especially when office staff print multiple copies of the same document. DMS solves this issue by freeing the business from paper. This is accomplished …

21 Jul

Six digital leadership principles for schools

Six digital leadership principles for schools

Michelle Narracott, Digital Transformation Executive, Fuji Xerox Australia In our earlier two posts in this series we explored the impact the digital age is having on leadership in education and how school leaders can assess their digital maturity and direction. The digital age is changing Australian schools and in the process, testing leadership. Digital is now part of every leader’s mandate and is not left to chance. This delivers the opportunity to try new leadership styles and build new capability. The traditional principles of leadership remain valuable and needed for schools to succeed. These will never change. However, the changing times, as well as society’s reliance on technology, demand new leadership practices to …

21 Jul

Assessing your school’s digital maturity

Assessing your school’s digital maturity

Michelle Narracott, Digital Transformation Executive, Fuji Xerox Australia In our previous blog post, we started a discussion on school leadership in the digital age. In order to be able to lead your school through this period of digital disruption it is important that educators are able to understand where there school sits in terms of digital maturity. The MIT Digital Maturity Model* The MIT maturity model which was created by MIT in conjunction with CapGemini, is a useful way of taking stock, to identify how ready your school is to embrace and manage the wave of digital disruption. Digital maturity can be assessed by placing your education institution on an x axis of …

21 Jul

School leadership in the digital age

School leadership in the digital age

Michelle Narracott, Digital Transformation Executive, Fuji Xerox Australia Have you wondered if you have set your school on the best course to make the most of the digital age and are future proofed for what the experts are describing as the great disruption? Have you found yourself trying to prioritise great ideas for embracing all things digital, or found yourself envying other schools moving ahead in leaps and bounds? The digital age There is no doubt, the digital age is changing our schools and in the process testing the strategic leadership of school leaders. The educational landscape is changing as a result of continuous advances in technology and changes in the way that …

1 Jun

Print Service Providers or integrated marketers? Unlocking the next generation of revenue

Print Service Providers or integrated marketers? Unlocking the next generation of revenue

By 2020, 80% of all media will be accessed digitally. As content delivery migrates more toward mobile, social and online, print becomes only one component in a complex communications channel. So what does this mean for today’s print service providers (PSPs)? How can businesses diversify successfully to meet the demands of an always on, mobile world? Rather than competing with digital platforms, print needs to integrate with and support high growth services that are typically used to deliver digital content. What follows are four key steps PSPs should take to embrace new modes of content distribution and reposition as integrated communications providers. Tip 1: Be first to solve your customers’ problems Before you …

23 Apr

Digital connections – uncovering precious memories

Digital connections – uncovering precious memories

Australia’s digital government agenda is at an inflection point. In the first quarter of 2015, the agenda has accelerated rapidly. At the federal government level, this has been boosted by the new Digital Transformation Office (DTO). It is sponsored by the Minister for Communications, Malcolm Turnbull, and the Prime Minister, Tony Abbott. The goal: by 2017, all major federal government transactions will be delivered digitally. Australia is following the UK and the USA’s digital government lead. The citizen experience is rightly being placed front and centre in “a relentless focus on the needs of the user”. The newly released Digital Service Standard & Design Guide provide the design criteria for the 500-day sprint …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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