11 Mar

Let Customers Choose the Channel!

Let Customers Choose the Channel!

Too often brands start with the wrong question: “which channel shall we engage our customers on?” The real question is: “what channels do our customers want to engage us on?” The answer to that question varies depending on both the customer and the type of engagement and therefore brands – particularly Insurance brands – need to be flexible enough to engage on a range of different channels – consistently and within the etiquette boundaries of each. Every customer is unique and in their journey through the various touchpoints with a brand could require engagement on many different channels. Pushing your customers into inappropriate or inconvenient avenues for conversation will aggravate them and weaken …

4 Mar

The advantages of XMPie StoreFlow

The advantages of XMPie StoreFlow

Web-to-print (W2P) is a something that cannot be ignored, especially given the benefits of a successful implementation. However, print service providers need capable, dependable W2P solutions, especially to avoid running into issues down the track. These W2P solutions need to keep costs and maintain a high level of customer service while dealing with time-consuming quote processes, the need for accurate order entry and disparate workflows. The importance of W2P In a W2P survey hosted by the Printing Industries Association of Australia in 2014, it was noted that a number of companies now derive a proportion of their revenue from W2P services – with 9 per cent noting that W2P accounted for over 50 …

30 Jan

Have you deployed effective insurance services?

Have you deployed effective insurance services?

Insurance companies are shifting towards becoming more customer centric. As a result, the insurance industry is growing increasingly dependent on capable and reliable services – that can help to build stronger customer relationships. This can be accomplished through the use of new technologies and processes. In doing so, these companies can reduce the cost required to service customers. Let’s take a closer look and explore where exactly change can be implemented using effective insurance industry services from Fuji Xerox. Customer satisfaction A study conducted in 2012 by Echo for American Express found that 40 per cent of a surveyed 1,000 Australians thought their customer service experiences did not meet expectations. So, what’s available …

30 Jan

3 ways to create a sustainable office through print operations

3 ways to create a sustainable office through print operations

Sustainability is a paramount issue across the globe. Climate change, depletion of resources, and the destruction of ecosystems pose a grave threat to the future health, safety and prosperity of humankind. Many businesses share these concerns, and are now focusing on ways to improve the sustainability of their operations and those in their value chain, including suppliers and customers. In a recent report, CEO of the NSW Business Chamber Kevin MacDonald has outlined how climate change and sustainability are now more than mere buzzwords, and need to play a significant role in business planning and operations. “Climate change will affect every Australian business and is one of the most critical risk factors that will impact the viability of businesses,” explained Mr …

9 Dec

Barriers to Reimagining the Mortgage Process

Barriers to Reimagining the Mortgage Process

This post is from guest contributor Brad Whatman, Senior Solution Analyst at Fuji Xerox Australia. I recently performed an exercise that involved discussing with banks, mortgage brokers, real estate agents and current mortgage holders the mortgage application process. It was amazing to see that in an era of financial and technological innovation that the mortgage application process hasn’t fundamentally changed in over 40 years. Digitisation in the mortgage industry is a hot topic with the digitisation of both back and front end processes front of mind. This concept was explored in an earlier blog post ‘it pays to digitise in the mortgage industry’, however there still seems to be some way to go …

27 Aug

Disruptive technology in Insurance – who is driving the autonomous car?

Disruptive technology in Insurance – who is driving the autonomous car?

This post is from guest contributors Brad Whatman, Senior Solution Analyst at Fuji Xerox Australia. Insurance companies are being faced with a wave of disruptive technologies that will impact the way they provide policies and issue claims to consumers. These technologies range from wearable devices which will allow insurers to gather lifestyle and health data to Google’s self-driving car, which raises an issue for insurers and the wider community around who is at fault when a motor accident occurs. All of these technologies pose challenges to current operations and insurers around the world are pondering what these disruptive technologies mean for them. Wearable devices With the current focus on big data in the …

13 Aug

Work smarter: automate your print production

Work smarter: automate your print production

At Fuji Xerox, technological innovation is at the forefront of our business; we are constantly looking for ways to help our customers work smarter and more efficiently. FreeFlow Core, our workflow automation solution can help your business increase output while cutting costs associated with completing manual tasks. To find out how you can automate print production processes in your business to get jobs done in a fraction of time, read the article here.

13 Aug

Print professional documents with heavy and specialty paper

Print professional documents with heavy and specialty paper

There are times when standard A4 copy paper just won’t cut it. Using heavy and specialty paper stocks can help you achieve a professional finish on that important presentation, or help you save money by creating your own custom publications in-house. Fuji Xerox’s range of heavy and specialty paper stock comes in a variety of weights, sizes and finishes to suit your needs. Find out how you can use finishing units on your multifunction device with specialty paper to create eye-catching, high quality documents in the office. Read the article here: http://www.fujixerox.com.au/company/media/articles/756/  

7 Aug

Sustainability, technology, innovation: our awards and certifications

Sustainability, technology, innovation: our awards and certifications

Fuji Xerox Co Ltd is proud to present our customers with products and services of the highest standard. Our foundations of ethics and integrity allow us to ensure the longevity and profitability of our business, and to provide sound solutions for our customers and returns for our shareholders, minimising our impact on the planet and adding value to society. Find out how our passion and commitment towards creating and delivering technologically innovative, sustainable and class-leading products and services has led to recognition through various awards and certifications. Read the article here: http://www.fujixerox.com.au/company/media/articles/755

9 Jun

Budget Impact on small to medium sector

Budget Impact on small to medium sector

Last week’s budget had direct and indirect impacts on the small to medium sector. Whilst these announcements are yet to make it through the senate, Fuji Xerox Australia has reviewed the key points and summarised what they mean to the small to medium sector in general, and the health and logistics sectors in particular. The following diagrams flow through announcement to impact and into how Fuji Xerox Australia can help these organisations to address their challenges using our services and technology. 1st Degree of Impact Note: These tax facts are based on if the 2014/15 budget is passed “as is”   2nd Degree of Impact   3rd Degree of Impact To see how we …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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