11 Apr

The keys to mobile workforce success

The keys to mobile workforce success

This post is from guest contributor Melissa Hatzi, Digital Marketing Specialist at Fuji Xerox Australia. The age of mobility is here thanks to an intersection of new mobile technologies and powerful forms of communication over the internet. Armed with just a smartphone and a laptop, an Australian worker out on the road can easily stay in touch with the business and get critical work done with ease. Recently, Citrix1 explained that organisations can’t wait for staff to get to the office and turn on their computers, given the fast pace of the business world. With flexible working technologies, they can instead get started when they’re waiting on the train by checking emails and setting up meetings. It …

14 Jan

With mobile growing, businesses need to consider new solutions

With mobile growing, businesses need to consider new solutions

Mobile has come to play a significant role in the business world, with smartphones, tablets and other ultra-portable computers used in every niche and for nearly every purpose. There’s a good case to be made for mobile technologies in the workplace: They make great tools for staying in touch, sharing information regardless of location and enabling collaboration between staff. Many businesses would appear to be recognising these benefits, as Gartner predicts a substantial rise in mobile data growth this year. For companies thinking that now is the time to take the ball and run with it in regards to mobile initiatives, there needs to be a degree of planning. Cloudy with a high chance of mobile …

13 Nov

Mobile CRM: What You Need to Know

Mobile CRM: What You Need to Know

What You Need to Know About Mobile CRM Ask any CRM analyst where the top three growth areas are in CRM technology, and mobile will be one of the answers. This has been true for several years now, and will continue to be so for several more. Seems strange for something like CRM, which we tend to think of as an in-office technology, doesn’t it? Actually, much of CRM’s history is a mobile one, with roots in sales force automation. When laptop computers became a thing, salespeople adopted them as their primary tools, since they could meet with customers without disconnecting from vital information. Salespeople were early adopters of mobile phones, PDAs, smart …

25 Aug

A look ahead at the future of customer care

A look ahead at the future of customer care

Customers are the lifeblood of businesses across the globe, and as such care is an especially important consideration. In many cases, according to an article from Real Business, the ability to take care of a customer can now mean the difference between success and failure, and it’s a strong point of point of differentiation among companies. In fact, an Accenture survey from 2013 noted that 66 per cent of customers switched brands during the year thanks to poor customer service, and 82 per cent said the brand could have done something to prevent the switch. Like many other sectors, however, customer care is also evolving – and it could mean big changes over the next …

5 May

Improving Australian healthcare: A look at the AIIA health industry paper

Improving Australian healthcare: A look at the AIIA health industry paper

This is a post written by guest contributor Damien Margetts, Business Development Executive at Fuji Xerox Australia. The Australian healthcare sector faces a host of challenges, including a growing ageing population and one that’s increasingly ageing. In fact, research firm McCrindle noted that by 2050, there would only be five workers per retired couple, down from 15 per couple in 1970. What’s more, the Australian Bureau of Statistics predicts that the population will double by 2075, putting further strain on healthcare. As the pressures continue to mount, the healthcare sector will need to turn to new methods of managing patient waiting times, bringing down operating costs and improving patient flow. The challenges facing Australian healthcare …

8 Apr

How Next Generation Managed Print Services Enables Digital Transformation

How Next Generation Managed Print Services Enables Digital Transformation

This is a post co-written by guest contributors Emma Morgan, Segment Marketing Manager and Jan Ergen, Presales Consultant at Fuji Xerox Australia. Traditionally Managed Print Services (MPS) has been regarded in the Banking and Finance Sector largely as an avenue to reduce cost. With Xerox research in the US indicating that for most organisations their documents are split roughly fifty-fifty between paper and digital, it is not surprising that there is huge opportunity for driving efficiency in this area. MPS can indeed achieve significant savings, as much as 30 per cent in some cases, much of which can of course be done by increasing the proportion of digital documentation within a business. However, …

2 Apr

Translating Customer-Centricity into a reality for Insurers

Translating Customer-Centricity into a reality for Insurers

A central theme at the recent Future of Insurance Conference in Sydney was about the need for Insurance organisations to become customer-centric. This approach is seen as the answer to combating declining customer loyalty, increased commoditisation of services and higher service expectations set by other industries. However, often talk of customer-centricity – or customer-centred design – does not extend to an actual plan for how to implement it. How does this aspirational goal become a reality? Based on feedback from industry and some of the many projects Fuji Xerox Australia has worked on with clients, we have assembled a few core considerations for Insurers attempting to move from the status quo to a …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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