25 Mar

Creating value for your school through digitalisation

Creating value for your school through digitalisation

In our last blog post we talked about the high level benefits of digitisation to schools. This then raises the question of what happens to the document once it has been digitised? Making an electronic copy of a paper document has benefits but the true value is in being able to integrate that digital record into your schools processes. A recent study of SME’s (including schools) by Fuji Xerox Australia shows that organisations are still struggling with paper. In addition, small businesses want to invest in digital solutions, cloud and mobility, and expect their processes to be integrated for more efficiency. This marrying of digital documents with improved process supported by technology, such …

10 Oct

5 steps to Personalised engagement of Insurance customers

5 steps to Personalised engagement of Insurance customers

All the focus on Personalisation is usually on the front end, but without robust and well-engineered back-end processes, a Personalised customer experience will break down. A broken promise on Personalisation will cause far more brand damage than not attempting it at all. But the rewards of such a model make the challenge of building it more than worthwhile. In my last post we applied the principles of Design Thinking to establishing what the Insurance customer might want their experience to be. Through that process, we identified a number of services and experiences that the next-generation Insurance provider should be trying to build for their customers. These were: ● A CHOICE of channels on …

About nextwork

The next generation of work opens the door to new opportunities and challenges. The workplace of tomorrow will be a transformed place where greater mobility, increased innovation, collaboration and employee flexibility will be key drivers of change. At Fuji Xerox Australia we help businesses integrate data, documents and business processes and turn tomorrow’s documents into knowledge. Nextwork explores the dawn of the ‘new working world’ and how we can successfully harness the opportunities and mitigate the challenges of tomorrow.

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