The movement of business online drives the digitisation of documents and information. A great deal of Xerox research is under way exploring what that means for our industry. In Australia, we have two key projects that explore the future of document processes in a web-driven world.

The first is an Australian Research Council funded research project, in partnership with RMIT University and Common Ground Publishing, which investigates the implications of the emerging ‘semantic technologies’ (sometimes called Web 3.0), on the printing and publishing sectors. This work, now two-thirds complete, focuses on identifying organisations and projects that are embracing these technologies and beginning to construct new ways of managing knowledge and information. We plan to publish our findings and foster a global network of thought leaders so that we can provide leadership in this important emerging field.

Related to this we are exploring new business models that will be enabled by semantic technologies, open source software and social networking. This work is being undertaken with local research organisations such as NICTA (National ICT Australia) and researchers from our own Xerox Innovation Group.

To download or view the documents below please click the thumbnail or title.

• 
  Document Process Management

  Businesses are looking to drive productivity and efficiency (73%) and improve customer service (30%). The anticipated benefits of document management investment are more efficient and reliable operations, better collaboration and shortened cycle times, enablement of audit trails, protection of sensitive information to meet both legal and regulatory compliance requirements, less paper consumption, less storage and cost associated with storing redundant paper, and a reduction in labour hours spent searching for paper-based information.

• 
  White Paper on Semantic Technologies and the Future of Document Management

  "I don't think we kind of understand just how profoundly Google has changed the context of how we work, day in and day out."
  (Former Director of PARC, John Seely Brown,2007)