• Creating sustainable value
• Customer support and equipment reliability
• Innovation meeting current and future needs
• Customer satisfaction

Customer satisfaction

Customer satisfaction is our principal business value. It drives continuous improvement in our business and informs corporate quality policy. Many internal procedures and routines reflect our commitment to customer satisfaction and formal arrangements facilitate us hearing the 'voice of our customer', ranging from controlled compliment and complaint registration systems to direct surveying of customers' views.

Overall customer satisfaction

Production customer satisfaction

Global Services customer satisfaction

To find out more you can download our full sustainability report here