Customer support and equipment reliability
Fuji Xerox Australia supports 15,000 customers through over 500 dedicated staff and contractors. We are the only document company in Australia with SCP Certification, an internationally recognised standard defining best practices in technology support centres.
We aim to provide an excellent and efficient customer support experience. In fact, the optimisation of our equipment and service delivery processes has increased equipment reliability, reduced customer visits and cut carbon emissions from our service fleet.
Calls per device per month
Maintenance calls per million prints
Percentage of customers issues resolved without a site visit
