Customer Support Services
Fuji Xerox Australia is an industry leader in customer support. Our emphasis is on maximising uptime so you get the most productivity from your investment. Be it online, over the phone, or on-site, our comprehensive range of support services enable issues to be resolved as soon as possible.
Our Customer Support goal is to achieve operational excellence in service solutions. Our highly skilled team are continually developing new support skills and capabilities to provide you with world class service.
How might an issue be resolved?
With a focus on quality service and maximising uptime, Fuji Xerox Australia offers multiple issue resolution options so you are never without support.
Remote support: Our comprehensive eSupport system enables issues to be resolved online through the Fuji Xerox Online Support Assistant or over the phone. With over 50% of total resolutions occurring without on-site assistance, downtime is reduced from hours to just minutes.
On-site support: For hardware issues requiring on-site service, our team of engineers, analysts, DocuCare and Valets can promptly and effectively service your device, where and when convenient. Our service coverage network consists of approximately 30 dealers, all with fully trained teams of technicians who are well equipped to support you, even in the most remote locations.
Support for our service staff: With direct access to our product development teams, our Customer Technical Support specialists ensure our technical staff have all the support they require – so your issue is never left unresolved.
Available to metropolitan customers, our Fuji Xerox Australia Valets will deliver and fit your ordered consumables on your site, free of charge. They also offer a free collection service for your used consumables.
DocuCare personnel remain on your premises to continuously maintain your devices, manage stock, train local users and provide instant solutions to issues that may arise.
Data destruction services
Advanced software support: Premier Services
Supporting you and the environment
Automatically submit printer meter readings
Our customer support advantage for our office products: Support you can rely on
Whether you have a small home office, or are part of a large national enterprise, you can rely on our team to meet all your office support requirements.
Our customer support advantage for our production products: Support you can rely on
Keeping equipment and workflows running smoothly is critical for any graphic communications business. Read more about our support available for even the most demanding production environments.
Service and Support Agreement: Fuji Xerox Australia sets a new service standard for wide format printers
Learn about our Wide format Service Partnership that provides full service, monthly ink, on-site emergency assistance and more.
Safety information on Fuji Xerox products
Fuji Xerox Australia's policy is for all our products to meet recognised standards for safety, health and environmental practices.
Service Capability & Performance Certification: Fuji Xerox Asia Pacific Online and Technical Support Centres
Fuji Xerox is the only company of its kind in Australia with the internationally recognised Service Capability and Performance (SCP) Certification. Our achievement of this certification year after year is proof of our commitment to delivering exceptional customer support at every interaction.