Customer Support Advantage

Customer Support Advantage

Printer Maintenance and Support Services

At Fuji Xerox, we have a strong understanding of how vital business uptime is for our partners and customers.

Through years of experience, we have heavily invested in cutting edge technologies and an advanced eSupport framework while putting together a team of professional customer service engineers to offer you fast resolutions with the shortest possible downtime.

Service excellence is one of the key values that underpins our success in Australia. With an increasing demand for high quality support services we consistently exceeds the expectations of our customers with a one stop resolution that monitors and resolves issues remotely. We are backed up by a comprehensive service infrastructure from on-site services to online support to ensure the requirements of each and every one of customers is fulfilled. In addition, our Technical Support Centres are also SCP certified which ensures that all our technical support meets and exceeds the industry standard.

Remote support for printers and other equipment

Fuji Xerox offers a variety of remote support services that are designed to reduce downtime for our customers by managing all their equipment effectively. The Fuji Xerox Regional Solution Support Centre (RSSC) is a solution support centre based in Asia Pacific that is equipped to offer tailored support to all our customers with advanced multi-lingual support tools (7 languages), monitoring, technical skills and problem resolutions.

rssc 

Fuji Xerox Regional Solution Support Centre (RSSC) is an Asia Pacific based solution support centre. The centre is capable of providing customized and value-adding support services for our customers on account of the advanced technical skills, monitoring and support tools, multi-lingual language support (7 languages) and problem management experience.

> View more information on RSSC
> Download Brochure

 
 logmein LogMeIn Rescue is an innovative system that gives our engineers the ability to provide advanced remote support for technical issues and printer maintenance. Our team of specialists can engage in an online sessions to speed up the troubleshooting process and bring resolution rates drastically up to 89%.

> View Fuji Xerox Customer Support Advantage video on YouTube.

 ep-bb The EP-BB service offers managed services for the monitoring, maintenance and replenishment of printing supplies. Any possible problems with supplies and equipment can be addressed before they occur with a central point of management.

> View EP-BB Introduction Video on YouTube
> View EP-BB Media Coverage: Fuji Xerox is No. 1 in Customer Satisfaction Survey (August 3, 2011)

Online Support

online support 

Fuji Xerox's online support consist of the Online Support Assistant, an integrated program that uses the web to help customers connect instantly to troubleshooting manuals and equipment information any time they need. With well over a thousand sources of information on offer, customers will be able to quickly find a solution to any issue.

> View how SMEs Drive Business Productivity with Fuji Xerox Customer Support Services
> View on YouTube

 

On-site Support

 onsite support

If issues cannot be resolved with online support, our team of qualified experts can quickly carry out any on-site servicing and printer maintenance to have you fully operational as quickly as possible. The team will be briefed on any issues before arriving so that they can instantly begin works to find a fast resolution and remain productive. Our full team comprises of:

  • 100 mobile vehicles (56 service vans)
  • 3 regional service depots for spare parts

Additional Resources

EP-BB Whitepaper

File Size:
313.17 KB
Document type:
Portable Document Format
Download Resource

Image Quality Check Tool

File Size:
1.77 MB
Document type:
Portable Document Format
Download Resource

SCP Certification

File Size:
1.13 MB
Document type:
Portable Document Format
Download Resource

Notification