We lead the industry with top-notch customer service by reducing our customers' business risk, optimising their systems and enhancing their returns on investment. Our suite of ready and customisable Customer Support packages is backed by our PATH of service excellence, which stands for:
Passionalised services • Anticipate your needs • Trustworthiness • Hassle-free experience
Our continuous investments in building a robust and efficient infrastructure enables consistency in delivery and service excellence.
Flexibility in Resolution Channel
Fuji Xerox offers 4 modes of customer support that lets us respond most appropriately to the issue and customer.
We have resolved an average of 56% of customer issues off site with resolution time of less than 45 minutes.
From Reactive to Prognostic Support
As the pace of businesses continues to accelerate, the team at Fuji Xerox recognised the need to maximise uptime of multifunction printers. By moving from the usual reactive support to prognostic support through Electronic Partnership Broadband (EP-BB) and Production Remote Services (PRS), our latest range of multifunction printers can now predict and pre-empt its service needs and issues. This relieves our customers from the hassle of keeping track of print issues, so that they can focus on what truly matters in their business.
Our team of trained professionals, comprising colour analysts, solution architects, and business analysts among others, helps to make sure that we are in touch with the latest technological advancements so that we are able to provide the best print and document services for our customers, and enable their businesses to stay ahead of the curve.