Frequently Asked Questions (FAQ) regarding the change of our company name
We would like to thank you for your continued support and partnership with Fuji Xerox.
As announced previously, Fuji Xerox will change its company name to FUJIFILM Business Innovation Corp. as of April 1, 2021. We will continue to provide document-related services, solutions and products, as well as adjacent businesses under the Fujifilm brand after the company name change
We will also continue with our product development and manufacturing regardless of our decision to end the Technology Agreement with Xerox Corporation on March 31, 2021.
We are committed to providing consistent quality assurance and customer service on our products and services regardless of the name change. Appended below are some frequently asked questions which will help you to understand our upcoming company name change.
Your satisfaction is our top priority and we thank you once again for your continued support and partnership.
About products and services marketed by Fuji Xerox
From April onwards, we will start sales and marketing of Fujifilm-branded products and services.
Current products under the Fuji Xerox brand will continue to be sold for a set period of time after the name change. We appreciate your continued support.
We will continue to provide quality assurance for products and services marketed under the Fuji Xerox brand beyond the name change.
For a set period of time after the name change, “Fuji Xerox” may continue to be shown on products and services. Please be assured that we will continue to guarantee the quality of these products and services.
From April, the packaging for the consumables and paper that you are currently using, will be gradually changed to the Fujifilm brand.
There will be no change to the product code of the consumables. The paper product names and product codes will be changed.
Please be assured that the quality of our consumables and paper products remain after the brand change.
Even after the name change, customers can continue to use printer drivers developed by Fuji Xerox, available for downloading from our website. Customers who are currently using the Fuji Xerox set-up CD-ROM (accompanied with product) can continue to use it for their printer device installation.
From April 1, 2021 onwards, compatible printer drivers developed by FUJIFILM Business Innovation Corp. for existing Fuji Xerox products will be available on our website. Please visit our website for more details on or after April 1, 2021 regarding this.
About our sales structure, maintenance support and payment
FUJIFILM Business Innovation Japan Corp, which will provide after-sales services and maintenance arrangements as stipulated in the respective contracts.After the company name change, there is no change to the sales operations and contracts. We will continue to provide after-sales and maintenance services according to the contract.
Kindly update your records with our new bank account name for all payment and remittance methods. You will receive a letter informing you of the new bank account name soon.
About our website
From April 2021, our official website will have the following URL:
https://fujifilm.com/fbglobal (English site)
(Visitors to the current URL are automatically redirected to the new website.)
To ensure a seamless browsing experience on our new website, please change your settings to allow our new website to be in your safe browsing list.
There is no change to the call centre contact numbers.
The URL/website address for Fuji Xerox Online Support Centre will change and you will be automatically redirected to the new website from April 2021.