Manage costs and improve experience
At Fuji Xerox Australia, we can help you to build enduring relationships with customers through technology and processes that enable more highly targeted and effective communication.
From the back office to the front office, our Banking and Financial Services team can assist you in improving business processes through digitalisation, with the aim of helping with compliance obligations, reducing costs, and maximising the profitability and lifetime value of each customer.
At Fuji Xerox Australia, we can help you to:
- Automate and digitalise business processes, such as customer on-boarding, to increase efficiency
- Combine print and consumable suppliers into one streamlined point of contact to deliver transparency, better manage costs and simplify vendor management
- Streamline communication channels across the customer journey, allowing efficient communication without compromising on customer experience
- Use virtual agents to fulfil customer demand for effective, immediate communication via digital channels
David Johnston, Business Process Manager at Heritage Bank
“We now have good statistics provided by the Fuji Xerox Business Centre on what we use in each branch, and what our forecast volumes are, so it allows us to look for paper volume reductions. We’ve achieved reductions because we’ve been able to scan and email documents rather than printing them out and faxing them.”
Please click here to view the full Heritage Bank case study.