Enterprise Communications Office

Enterprise Communications Office

A single point of accountability and ownership for enterprise communications

The Enterprise Communications Office (ECO) is an integrated shared service offering that specialises in communications. 

Our centres of excellence are based on our client’s premises and staffed by our expert teams who manage and operate the Hosted Document Services Platform which we refer to as the ECO System.

The ECO provides a single point of accountability and ownership for enterprise communications and ensures that the intellectual property associated with the creation and production of essential correspondence is maintained, controlled, and proactively managed. In this regard the ECO provides assurances for our clients that all communications are designed in such a way to reduce cost, optimise processes and enhance customer experience. 

Our Fuji Xerox ECO team compromises of expert ‘Document Consultants’ who specialise in solutions, strategies and services and work collaboratively with our client’s stakeholders to optimise the document and communications processes, from design and distribution to ingestion and integration. This team based on-site will perform all day to day operational roles required to support the production of our clients B2C communications through the many and varied channels consumers expect today.

Our services include:

  • Document Advisory 
  • Communications Development Framework 
  • Hosted document Services 
  • Channel Emergence Management 
  • Interactive e-statements

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