Notice of Rectification Work

Notice of Rectification Work on Certain Fuji Xerox Multifunction Devices

1st August 2017

Notice of Rectification Work on Certain Fuji Xerox Multifunction Devices

Fuji Xerox Australia informs customers that isolated incidences of fire have occurred overseas on ApeosPort-V/DocuCentre-V digital multifunction device series designed for use at rated voltage 220-240V. Detailed investigations conducted by our team in Japan, have determined that these isolated overseas incidents were caused when extreme voltage was supplied to the device.

There are over 50,000 of these products in use across Australia and New Zealand and in the nearly 4 years that these products have been available, there have been no incidents in either Australia or New Zealand.

Fuji Xerox and its affiliates take the incidents very seriously and to minimise any re-occurrence of the incident, however remote, Fuji Xerox will provide safety measures to the affected models* identified below. We have determined that the same models (ApeosPort-V/DocuCentre-V Series) at rated voltage 100V-115V are not at risk due to the use of different components.

The rectification work will be done manually and shall be provided free of charge, as per the details below. A Fuji Xerox representative will be in contact with you if you have a maintenance contract for the devices concerned with either Fuji Xerox or one of our official sales or service agents. Otherwise, you can contact us using the details below.

Fuji Xerox can confirm that the device is safe for use without excessive voltage. The type of circumstances that caused these incidents is very rare in Australia due to electrical safety standards of Australia.

This work will be carried out by Fuji Xerox authorised representatives, therefore no action is required by you.

1. *Affected models
The following models in the ApeosPort-V/DocuCentre-V Series (designed for use at 220-240V)

Fuji Xerox ApeosPort-V/DocuCentre-V C2275/C2276/C3373/C3374/C3375/C3376/C4475/C4476/

2. Period for the work
Fuji Xerox will start the rectification work from August 1, 2017.

3. Required time
We anticipate that this work will take approximately 30 minutes per device.

4. If you have any enquiries, please contact:
Phone: 1800 028 962
Website: https://fujixerox.com.au/en/Contact/Online-Forms/570V
Email: websupport@aus.fujixerox.com

We apologise for the inconvenience caused by this issue and Fuji Xerox will continue in our efforts and responsibility to ensure quality in our products and services so that such issues do not reoccur.

Yours sincerely,
Rhys Huett
Head of Customer Service Operations