Our Customers[G4-DMA, G4-DMA-a] Aspect: Indirect economic impacts, [G4-EC8]
Businesses, institutions and governments are changing with more competition, greater cost pressures and increasing digital demands. Our customers want to know how to run their businesses better, cheaper, faster and our job is to anticipate their needs and help them in one or all of these areas.
Our products and services are increasingly designed and taken to market by first understanding our customers' business, then their journey through buying and using our products. Taking this approach has enabled us to advise customers on the best solutions to meet their challenges and position the benefits in terms of better business performance as well as the traditional environmental impacts. We have also been able to actively engage our customers' stakeholders in mapping out the benefits through creatively thinking about how solutions can be used within our customer environments.
Covering a local community of 728,000 in Melbourne's growing Northern Suburbs, Northern Health is one of Victoria's busiest public health services.
In an industry dependent on the stringent collection, storage, security and communication of patient data, Northern Health produces significant volumes of printed material for medical, executive and administrative purposes. To cater to this mission critical business function Northern Health had steadily acquired a fleet of 330 printing devices for its 4,300 strong workforce — that's a user to device ratio of 15:1.
For CIO Bill O'Brien and his team, this meant it was increasingly difficult to track and manage various models and suppliers, all with different consumables and service levels.
By understanding our customers need for reliable print in a secure, standardised and optimised environment, Fuji Xerox Australia recommended a Follow Me Managed Print Service (MPS).
With a standardised technology platform, all devices are now connected at the server level and operate on a single print queue. Printing is proximity-activated via secure swipe or PIN and staff can print to any device, from any device on the network. The Smart Scan capability has also increased workflow efficiency with Optical Character Recognition (OCR) technology to make workflow and document management easy. The integrated Right Fax server platform has allowed Northern Health to rationalise fax lines and rental costs with all users now able to send faxes electronically from their chosen device.
•Reduced IT workload and ease of management – "The burden of maintaining printers has been removed entirely, if we do have any issues, we call Fuji Xerox Australia and they take care of it."
•Security - "All print jobs now require a PIN or swipe, meaning that confidential documents aren't left lying around, and staff can delete duplicates on the spot."
•Greater visibility of user print behaviours - "We now have a central reporting service and cost centre, and the ability to address growing volumes of printed material before it becomes a problem."
•Simplified faxing and scanning - "Our staff are most excited about the fax feature and the fact that a three step process - scan, print and fax - is now a single click. This means doctors can send a discharge notice to a GP without having to print, scan and fax it first. Whether they're working in WORD, a medical application or our patient administration system, they have the ability to click-to-fax."
•Leveraging Follow Me concept for Virtual Desktop - "The Follow Me concept really helped to simplify the transition into our virtual desktop environment as staff experience the benefits of a cloud- based printing solution."
"Clinicians are a very powerful group in the Health environment so there was some work to be done to get them on-board, but now that they are, the benefits of ease and convenience continue to be heard."
- Bill O'Brien CIO, Northern Health
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Genazzano FCJ College in Kew, Victoria, boasts 1,130 students across two campuses. When their Business Manager, Mark Glover, arrived at the College nine years ago, one of the priorities was to ensure that IT and print resources could meet the needs of staff and teachers. According to Mark "An initial audit was undertaken and there were about 180 staff and about 150 devices across the campuses … with a lot of stand-alone machines, they weren't all networked".
Genazzano FCJ College contracted Fuji Xerox Australia to reconfigure the College's print room and fleet of printers and they also initiated a managed print service to monitor and report on the College's fleet, a DocuCare service for preventative maintenance, consumables replenishment and paper delivery.
•Efficient, high productivity print room
•Effective network of MFDs on campus, with 90 fewer printers
•Reliable service through Fuji Xerox managed print service
•40% reduction in consumables costs year on year
•Improved sustainability — less paper used, recycling of cartridges etc.
•Accurate tracking of activities
•More print done internally
•Preparing for a digital future
"We've met with Fuji Xerox Australia to talk through the nuances of digitising our records and work flows. We had some ideas on how to move forward, but Fuji Xerox had a lot more."
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