Businesses constantly need to seek out new cost-effective ways to do business without sacrificing capability, especially organisations in customer-facing industries.
These are the organisations that require the ability to produce targeted output in the form of mass communications (often bank statements and quotations). Mobilise your sales force to improve customer engagement ? winning more business and keeping your customers happy.
However, the production of these communications can be costly and time-consuming, but critical to the business.
Therefore, they need to contain consistent and relevant information but also deliver it in an accurate and timely way. If not, the business risks non-compliance, brand damage and even the possibility of customer loss. So what are the key challenges?
- Engage with customers on their terms to improved customer satisfaction & loyalty
- Convert paper forms and manual processes into intelligent digital forms driving automated rules-based processes
- Get more from your data, break down data silos to interact with information anywhere to realise fast ROI and reduce IT resources
- Mobilise your Workforce with Smart Web Forms and mobile technologies such as tablets and smartphones
- Need to avoid non-compliance and brand damage
How we can help?
Infiniti is the answer, as it's able to replace paper form-centric business processes with smart web form and document automation.
This solution reduces costs by removing the reliance on developers and the IT department to make changes, and uses dynamic forms to guide users through business requirements.
There are a significant number of benefits businesses will discover when using Infiniti, which have been detailed below.
Smart web forms
These smart web forms make it easy for businesses to collect and use data. Users don't need IT experience to create or even complete the forms, which in turn cuts out the need for dedicated developers.
Infiniti's drag-and-drop wizard means that users with limited technical experience can create sophisticated templates. There's no more time wasted while users struggle to develop templates.
Creating and maintaining content is completely automated according to built-in business rules.
Businesses may be used to platforms that are difficult to upgrade, but this isn't the case with Infiniti. Installing and upgrading is a painless process. There is also the added advantage that internal users can collaborate on projects, while external users continue to access and input information.
Infiniti seamlessly integrates with existing CMS and line-of business systems. Integrating a business system with Infiniti increase efficiency and makes data more valuable and useful.
Infiniti can route documents to a print queue, email, fax, XML, email gateway for mass printing or electronic fulfilment. Documents can also be routed to repository storage such as Microsoft Share Point, Documentum, HP/TRIM, Open Text Livelink and DocuShare.
Every business has different format requirements and the right solution should take this into account. Infiniti can generate email messages with names, carbon copy contracts and configured email body text or created automated documents.
Multi-lingual web interface
Infiniti supports the growing global business environment by supporting multiple languages on the web interface, including English, Chinese, Korean, Thai, French, Dutch, Portuguese and Spanish.
Built with Microsoft Technologies
Infiniti is built on world-class Microsoft technologies: .NET framework, Internet Information Server (IIS) and Microsoft SQL Server.
Reporting and rules engine
Infiniti uses advanced data-mining technologies to provide insight into document generation and communication processes.
Metadata ensures automated content is easily archived, retrieved and preserved. Infiniti attaches metadata to documents to make it easier to categorise, index, store, search and retrieve data.
Minimum System Requirements for On-premise Implementations
|Server Hardware Components|
|Server Software Compentents|
|Client Software Components|
- The Database Server and the Web Server must be on the same network domain for communication. Database and Web Servers may be shared on a single physical machine or separated on different machines.
- End users will need an Office document reader application installed such as Microsoft Word or Adobe Acrobat Reader if they wish to open documents generated.