The mail room is a mainstay of nearly every business, but it's also an area that's often overlooked when the company needs to improve efficiency and cut back on expenditure.
This shouldn't be the case, as businesses that routinely focus on mail room operations can often see noticeable productivity improvements. With mail rooms starting to see a resurgence thanks to the proliferation of online transactions, improving this area could help both the business as a whole and employee engagement.
Before putting new business solutions in place, however, it's a good idea to understand some of the key challenges in the mail room faced by many companies, and the most capable solutions and services.
Improving mail room operations can be quite difficult for businesses, especially when recovering costs associated with mail and distribution services such as:
- Express postage
These are processes that take some time to complete, and can often be a drain for staff who have other work to focus on. However, employees aren't the only ones impacted by lacklustre mail room practices.
In some cases, these poor processes can have detrimental impacts on client and supplier communications. In a worst case scenario, this could result in loss of communication or products.
Of course, many businesses simply don't have the time to determine the best methods for distributing incoming mail, packing products or sending outgoing mail. What's more, this will often require expertise that's not readily available internally.
Redefining your Business with a Document Strategy
Documents are the lifeblood of an organisation.
Think of all the documents that support your organisation's core business - customer and employee communications, product information, contracts or financial reports. Documents prompt action from customers, from staff or from other stakeholders and support essential business processes. While documents are at the foundation of every business, many organisations still struggle to gain control of information and costs, resulting in business inefficiencies
Paper, Pixels and Processes
These environmental considerations do not exist in isolation from cost, efficiency and service drivers.
This whitepaper explores the current document landscape that organisations face and introduces some methods which organisations may embark upon in order to implement a sustainable document strategy. An effective and sustainable document strategy is only possible through the balancing of these core lenses of cost, environment, process and customer experience. It explores different responses organisations can take in embarking on a sustainable document strategy journey, such as basic, strategic and transformational. This whitepaper is not intended to be a how-to-guide in implementing a sustainable document strategy but an overall view of the complexities of implementing an end to end document strategy.